We accept the following payment methods:
PayPal, Secure Credit Card, PayByCash, Cherry Credits, Click And Buy (Non-US Customer only) and Mail-in Payments.
Purchases of character upgrades and in-game currency (Z-tokens) are very valuable to the character getting the benefit of these purchases. However, outside of the game, these virtual items have no value. We do not permit the sale, exchange, barter, etc of anything (characters, items, in-game currency, etc) at any time. You can view our Artix Entertainment Refund Policy here.
The true cardholder is fully held responsible for all purchases made on their credit card or PayPal account from any minors. Thus, if your child makes a purchase using your credit card or PayPal account without your permission, you are still responsible for that purchase.
Our Refund Policy
We will refund duplicate purchases that were made by mistake if we are
notified within 30 days. However, if the character(s) have been played or Z-Tokens have been spent, we will not issue a refund. We do not refund for technical issues.
There are no refunds available after 30 days or if the upgrades have been used.
If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account - and any associated accounts - may be permanently disabled. Any refunds made are at the sole discretion of our Customer Service Department.
We do empathize with parents whose children have used a family member's or friend's credit card on AdventureQuest without the explicit permission of that person. However, our policy is that after 30 days, or if there has been any gameplay on the account in question or ztokens have been spent, the Company does not issue a refund. For more information concerning children's use of credit cards please visit our FTC page. If you believe that there are extenuating circumstances, please Contact Us and we will work with you to resolve your payment problem.
We do not collect or store personally identifiable information. PLEASE DO NOT SEND YOUR CREDIT CARD NUMBER OR CREDIT CARD INFORMATION. To help us locate your transaction and resolve your question quickly,
we will need the Transaction ID number if you have it, or the character id number which should be listed in an email if you received one,
your first and last name, and a contact telephone number or email address.
We respond to all email and telephone inquiries.
Email is by far the fastest way to get your issue resolved.
Our customer service representatives are committed to helping you resolve any issue.
Click here to email us about your Payment Question.
If you have a question about a payment made through PayByCash,
please contact their customer service at [email protected].
Parents, please be assured that the staff at Artix Entertainment works hard to create a safe environment for its players.
However, if there are any refunds or chargebacks made on behalf of a player's account, that account may be permanently disabled.