If you paid for an upgrade and haven't received it yet, here is more information to figure out what happened!
Please check which payment method you used and read below, or you can email us via our email form at the bottom of the page.
All of our credit/debit payments are processed via PayPal. If you did not receive your upgrade, the payment made still be processing or failed/declined. Any payments that have been approved will receive confirmation emails from PayPal and AdventureQuest. You can contact PayPal directly for help via their Help Center.
If you did not receive your upgrade, the payment made still be processing or failed/declined. If you only have a bank account connected to your PayPal account, an echeck payment may had been processed and those can take anywhere several business days to clear. Any payments that have been approved will receive confirmation emails from PayPal and AdventureQuest. You can contact PayPal directly for help via their Help Center.
Mail is completely dependent on the post office. Inside the U.S. normally takes up to two business weeks; international mail is generally three to four business weeks or longer. Your character will be upgraded once we receive your letter and process it, which can take a few business days. An email confirmation is sent to your account email once you are upgraded. Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.
If you purchased Artix Points via our Portal Site to spend on a AdventureQuest upgrade and have not received them yet, please visit our I paid for Artix Points but I haven't received them! Help Page for more information. This also includes if you purchased an Artix Upgrade Card which can only be redeemed for Artix Points.