Artix Entertainment

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Guardians
I paid for Guardianship, but it is not recognized. What do I do?

If you choose to pay with a payment option where PayPal has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared.

PAYPAL
If you paid by PayPal, here is what you need to do. First, please get your PayPal transaction ID number or receipt ID number. To do this, you need to look at your PayPal email confirmation, or contact PayPal's customer service by visiting this page. Alternately if you are in the USA you can try calling 1-888-221-1161.

After you have your PayPal transaction ID, you will also need your Account User Name, Character Name, Character ID Number, and the email address that is associated with your AdventureQuest account.

In the comments section of the email, please write:
Account User Name
Character Name
Character ID Number
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)

A PayPal Transaction ID Number looks like: Web Accept Payment Received (ID # 22U3455466459621F)

A PayPal Receipt ID Number looks like: Receipt ID:    0123-9876-4051-2610

Make sure you Copy and Paste your PayPal transaction id. They are case-sensitive.

SECURE CREDIT CARD PAYMENT SYSTEM
If you paid with our Secure Credit Card system, here is what you need to do. First, please contact PayPal or check the email you received after you made your payment. If you do not have that email, you need to contact PayPal's customer service by visiting this page. Tell them that you made a credit card payment that was processed by PayPal to AdventureQuest. Give them your name and any other information they require. Ask them to email you your PayPal transaction id.

After you have your PayPal transaction ID, you will also need your Account User Name, Character Name, Character ID Number, and the email address that is associated with your AdventureQuest account.

In the comments section of the email, please write:
Account User Name
Character Name
Character ID Number
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)

A PayPal Transaction ID Number looks like: Web Accept Payment Received (ID # 22U3455466459621F)

A PayPal Receipt ID Number looks like: Receipt ID:    0123-9876-4051-2610

Make sure you Copy and Paste your PayPal transaction id. They are case-sensitive.

If you choose to pay with a payment option where PayPal or PayByCash has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared.

POSTAL MAIL
Mail is, of course, completely dependant on the post office. Inside the U.S. normally takes up to two weeks; international mail is generally three to four weeks (In one severe case it actually took the letter twelve weeks). Your character will be upgraded once we receive your letter and process it. Then we will send you an email confirmation to let you know. Remember, even after your letter arrives, it has to be processed.

Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive.

If you paid with echeck, see if your payment has cleared before contacting us. Click here to send us an email about this problem.


 

 

Copyright © 2001-2014 Artix Entertainment, LLC. All Rights Reserved.
"AdventureQuest", "DragonFable", "MechQuest", "ArchKnight", "BattleOn.com", "AdventureQuest Worlds", "Artix Entertainment", "Artix" and all game character names are either trademarks or registered trademarks of Artix Entertainment, LLC. All rights are reserved.

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Multiplayer: Browser MMORPG · PvP MMORPG
Single Player: Online RPG · Fantasy Dragon Game · Space Mech Game · Sci-Fi Alien Game

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