We take account security very seriously, especially Guardian accounts. If you cannot log into your account because:

• you think it has been hacked
• you forgot your password
• you cannot log into your account
• you get the message ‘Account Not Found,’

your account security may have been compromised.

If you cannot use the Lost Password page to recover your password, you need to provide the information listed below to recover your account.

If you no longer have access to an email address that you used for your account, and have forgotten your password, you need to provide the information requested below.

Note: DO NOT SHARE YOUR ACCOUNT!
The only way to recover your account is to provide the information requested below.

Using the webform below, please send us:

• Your account user name
• Your character name(s)
• Your email address that you signed up with
• The last time you remember successfully logging into your account.
• Lost Password or Account Hacked or Account not Found
  (specify which applies to you)

You also need to send one of the following pieces of information:

• If you paid with PayPal: Your PayPal transaction ID from your Guardian Upgrade
• If you paid with a Target Upgrade card, your upgrade card PIN number
• If you paid with Click And Buy: Your Click And Buy Transaction ID number
• If you paid with PayByCash: Your PayByCash Transaction ID number
• If you paid with Secure Credit Card (PayPal Pro): Your PayPal transaction ID number
• If you paid with a check or money order: Your check or money order number

If you do not have one of the above, please provide:
Your AQ Notify email that your email address or your password were changed. Copy and paste this entire email into the webform.

If you did not use a valid email address, you would not have received the AQ Notify email. Without either the AQ Notify email, or the transaction id from one of the above payment methods, we will not be able to help you recover your account.

Because fraudulent attempts to obtain account information are all too common on the internet, we will not hesitate to contact the authorities in the event that there is suspicion of any account theft.

If you do not provide all of the required information, we will not be able to help you.

Please make sure to COPY and PASTE your Transaction ID, as it is case sensitive.

Click here to send us a message about this problem.