I lost my password for DragonFable! How do I get it back?
You can easily access your password by using the Lost Password page.
If the Lost Password page does not work for you, make sure to check your spam filter. If it says 'Account Not Found', please visit the Account Hacked page.
If you cannot use the Lost Password page, then it is a bit trickier to recover your account. We will need proof that you own the account.
Using the webform below , please send us:
Your account user name for both AdventureQuest and DragonFable
Your character name(s)
Your email address that you signed up with.
You also need to send one or both of the following:
Your PayPal Transaction ID or Reciept ID from your Guardian upgrade.
A copy of your AQ Notify email that stated your email address or password were updated, including the header information.
If you did not use a valid email address when you signed up, and you do not have a PayPal Transaction ID, we will not be able to help you recover your account.
To retrieve your PayPal Transaction ID, you need to look at your PayPal email confirmation, or contact PayPal's customer service by visiting PayPal's Contact Page. Please be aware that we cannot accept the number from your credit card statement or bank statement because that is not the same as your PayPal transaction id or receipt id number. It will not allow us to verify your payment.
Because fraudulent attempts to obtain account information are all too common on the internet, we will not hesitate to contact the authorities in the event that there is suspicion of any account theft.
Please make sure that the information that you submit is correct. If it is not, we will not be able to help you. Make sure to COPY and PASTE your PayPal Transaction ID, as it is case sensitive.
If you paid with our new Secure Credit Card system, you need to provide the Transaction ID and the Character ID number.
If you paid with our SlimCD Secure Credit Card system, then you need to provide the Order Number, Ticket Number, and Character ID Number.
Be aware, it can take us up to three business days to answer an email, but we only have real people reading and responding to the emails. We do not use an automated message system. If you do not provide all of the required information for assistance with your problem, you will receive an email telling you to provide more information.