|OFFICIAL GUARDIAN FAQ|
| This page contains our most frequently asked questions about becoming a Guardian.
Please be sure to check here first if you are looking for detailed information or
experiencing a problem. If you are not able to find your answer here, you can always check the Help Pages.
Return to Guardian Upgrade Page
Remember, it is a one time payment to become a Guardian! It is not a monthly fee.
|FREQUENTLY ASKED QUESTIONS|
|Can I upgrade my character via postal mail?|
Certainly. Use the login form on the main Guardian Upgrade page. When asked, choose either the PayByCash option or the Direct Mail-In option. We recommend checks or money orders as a safe way to send in the payment for your upgrade. Please allow up to two weeks for your character to be upgraded in the United States, and one to six weeks if you are going to be an International Guardian. Also allow time for processing your upgrade. We are not responsible for items lost in the mail, nor for how long it may take for a letter to reach us.
|How long will it take to upgrade my character?|
|Will I lose any of my items or stuff if I become a Guardian?|
|No! You will not lose any of your old items! You will keep your old weapons, armor, pets and spells if you become a Guardian. You will also receive the Guardian Armor and the Guardian blade. See the Help Pages for more information.|
|Are you going to rip me off?|
|You would be surprised how many times over the last five+ years we have been asked that question. The answer of course is no! We are good people and care about our game and our players. We have been online for over six years with satisfied players because of our friendly team and determination to make players happy. 100% of all problems can be solved by visiting the Help Pages and a little patience.|
|I want to upgrade a friend.|
Purchase a Guardian Gift Certificate to give to your friend. We offer X-Guardian Gift Certificates and X-Boost Gift Certificates.
|Is it a one time payment?|
Yes, Guardianship is a one time payment. This is NOT a monthly fee. You only pay once. You also will be able to access future Guardian perks (For example, those who became Guardians over the previous years have received all of the recent Guardian additions).
|Can I lose my Guardianship status?|
Guardianship does not expire. You will never lose your Guardian status unless you repeatedly break the Basic Rules of this game.
|How much is the upgrade amount in my currency?|
We found this great online currency converter at XE.com. You can visit their site, enter our price to convert it to your currency.
The rates fluctuate all of the time so as long as your donation is close we will honor it. The most commonly asked prices for other
countries can be found on the main Guardian Upgrade page.
|How do I upgrade a second character?|
|Guardianship applies to the one character of your choice and gives him/her all of the gear, bonuses, and extra access. You may upgrade additional characters in the future by going through the Guardian process again for each character.|
|My Father/Mother said I am not allowed to become a Guardian... what should I do?|
|Listen to your parents! The Guardians are supporting AdventureQuest so that you are able to play it for free. Later on, when you are working and have your own means you can help support the game for the next generation of players (Just imagine what the game will look like by then!)|
|We will refund duplicate upgrades that were made by mistake. However, after 30 days, or if there has been any gameplay on the AdventureQuest account in question, Artix Entertainment LLC will not issue a refund. We do not refund upgrades for characters that were upgraded legitimately and then played. Accounts are deleted once the payment has been refunded. There are no refunds available after 30 days or after any game play, for any reason.
In other words, you cannot upgrade to Guardian, play the game for a while, and then ask for a refund. You will not receive one. If our services have been rendered, we cannot refund your payment.
|Can I still play while waiting to be upgraded?|
|Yes, you can continue playing. Once you are "Guardianized" all you need to do is re-login to see your new gear and access the Guardian tower.|
|Sounds good... where do I sign up!|
|Return to the previous page and enter your username and password to
begin. Please check the Help Pages if you have any problems.
Return to Guardian Upgrade Page
Copyright © 2001-2013 Artix Entertainment, LLC. All Rights Reserved.