You can easily access your password by using the Lost Password page if you have misplaced your password.
If the Lost Password page does not work for you, make sure to check your spam filter. If it says 'Account Not Found', please visit the Account Hacked page.
If your character is in Jail, it is most likely because we were contacted by the third party services that process our payments and were informed that the transaction that upgraded your character was unauthorized or fraudulent, which is in violating of our Terms & Conditions. Please visit our Jail page for complete information about how to get your character removed from Jail.