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Frequently Asked Questions
How do I redeem an upgrade card?
All you need to do is click on the Redeem Card button for the Artix Entertainment game of your choice.
You will be taken to a special page where you will log in, select the upgrade you would like, and enter your unique pin code!
Does my upgrade card expire?
Your upgrade card does NOT expire. You can redeem it any time.
We recommend using it as soon as you can after purchasing the card, so that you don't forgot about it, or lose your card!
What happens if an error screen appears when my pin code is entered?
If you have already used your upgrade card, you will get a message saying that you already used it.
If you get an "error upgrading character" message, click the Contact Help link on the web page with the error message, and we will help you as soon as possible.
Are cards available outside the United States?
We currently partner with other companies to provide cash or pre-paid card payment solutions:
What is special about the cards available at Cumberland Farms?
The pre-paid cards at these stores have three different dollar amounts to choose from when purchasing the card. ($9.95, $19.95, and $34.95)
When you buy the card, tell the cashier which denomination you want, and your payment paper receipt will contain the PIN code. The PIN code is NOT on the card.
Keep both the card, and the paper receipt in a safe place. You will use the PIN number on the receipt when upgrading your game account.
What upgrades are available with my card?
You can use your pre-paid upgrade card to purchase one of the following Artix Entertaiment game packages:
$19.95 Pre-Paid Cards (Available at all Stores)
- AdventureQuest Guardian Upgrade + 1000 Bonus Z-Tokens
- AdventureQuest X-Boost + 3000 Z-Tokens (to upgrade from Guardian to X-Guardian)
- 6000 AdventureQuest Z-Tokens Refill
- DragonFable Dragon Amulet + 200 DragonCoins
- 5000 DragonFable DragonCoins Refill
- MechQuest Star Captain Upgrade + 200 Nova Gems
- 5000 MechQuest Nova Gems Refill
- AdventureQuest Worlds Three Month Membership + 1000 AdventureCoins
- 5000 AdventureCoins Refill
$9.95 Pre-Paid Cards (Available only at select stores)
- AdventureQuest X-Boost (to upgrade from Guardian to X-Guardian)
- 2500 AdventureQuest Z-Tokens Refill
- 2000 DragonFable DragonCoins Refill
- 2000 MechQuest Nova Gems Refill
- 2000 AQWorlds AdventureCoins Refill
$34.95 Pre-Paid Cards (Available only at select stores)
- AdventureQuest Guardian Upgrade + X-Boost + 5000 Bonus Z-Tokens
- 12000 AdventureQuest Z-Tokens Refill
- DragonFable Dragon Amulet Full Account + 2000 DragonCoins
- 12000 DragonFable DragonCoins Refill
- MechQuest Star Captain Full Account + 2000 Nova Gems
- 12000 MechQuest Nova Gems Refill
- AdventureQuest Worlds Six Month Membership + 2000 AdventureCoins
- 10000 AdventureCoins Refill
Will my unused balance remain in my card account?
You can only get Upgrades or packages worth the exact dollar value of your pre-paid card, so you will never have an unused balance in your account.
How do I get to the games?
Head to the official website for the game you would like to play.
Be sure to bookmark the site! You must have an existing game account, or create a new free account before you are able to use your upgrade card!
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