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Frequently Asked Questions
How do I redeem an upgrade card?
All you need to do is click on the Redeem Card button for the Artix Entertainment game of your choice.
You will be taken to a special page where you will log in, select the upgrade(s) you would like, and enter your unique pin code!
Does my upgrade card expire?
Your upgrade card DOES NOT expire. You can redeem it any time.
What happens if an error screen appears when my pin code is entered?
If you have already used your upgrade card, you will get a message saying that you already used it.
If you get an "error upgrading character" message, click the Contact Help link on the web page with the error message, and we will help you as soon as possible.
What upgrades are available with my card?
You can use your upgrade card to purchase one of the following $19.95 upgrade packages:
- AdventureQuest Guardian upgrade
- 5000 AdventureQuest Z-Tokens
- AdventureQuest X-Boost+3000 Z-Tokens
- DragonFable Dragon Amulet upgrade
- 5000 DragonFable Dragon Coins
- MechQuest Star Captain upgrade
- 5000 MechQuest Nova Gems
Will my unused balance remain in my account?
You can only get Upgrades or packages worth $19.95 US, so you will never have an unused balance in your account.
How do I get to the games?
It is easy. Head to the official website for the game you would like to play.
Be sure to bookmark the sites. You must create a free account before you are able to use your upgrade card to get full access!
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